How we do it


Experience

We deliver a world-class visitor and workforce experience that celebrates the West End’s vibrancy.

Creating Connections that Drive Growth


Our Aim: To deliver a world-class visitor and workforce experience that celebrates the West End’s vibrancy.


We will

• Expand the West End Clubhouse Loyalty Programme to build a vibrant community of workers, visitors, and businesses – offering exclusive benefits, events, and experiences that bring people together and celebrate the West End.

• Leverage digital tools to provide a seamless experience for shopping, dining, and cultural discovery – helping people navigate and enjoy everything the district has to offer.

• Promote district-wide WiFi connectivity to support a more connected, accessible, and digitally enabled West End, including interactive online guides and mapping tools.

• Champion skills and training programmes that upskill the local workforce, support inclusive career progression, and help businesses attract and retain talent.

• Host seasonal events, iconic activations, and placemaking initiatives that bring the West End to life, creating moments that attract visitors, engage workers, and celebrate the district’s unique character.

• Install and promote high-profile Christmas light schemes across the district reinforcing the West End’s position as a global festive destination.

• Invest in world-class public realm improvements to ensure the West End remains globally competitive – from cleaner, greener streets to pedestrian-friendly spaces and high-quality design.

• Support the creation of a Mayoral Development Corporation (MDC) for Oxford Street, ensuring the West End has the long-term leadership, investment, and planning powers needed to secure its future as a world-class destination.

• Develop targeted multi-channel campaigns to attract domestic and international audiences, with a particular focus on high-value visitors who contribute significantly to the West End’s economy.

• Launch story-driven content and influencer collaborations to deepen engagement, showcase the West End’s unique offering, and encourage repeat visits.

• Create shared experiences that bring together retailers, hoteliers, F&B businesses, and offices, making the West End more than just a place to visit, but a place to spend time and engage across sectors.

• Develop tailored engagement programmes to connect West End workers and office occupiers with local businesses and amenities, fostering stronger relationships, supporting economic growth, and enhancing the overall district experience.

• Promote green mobility options through wayfinding and digital guides that encourage walking, cycling, and sustainable transport throughout the district.

• Launch initiatives promoting physical and mental wellbeing for West End workers, visitors, and residents, ensuring a healthier, more engaged community

• Establish a Community Investment Fund to support local charities, social enterprises, and grassroots initiatives, ensuring businesses contribute directly to community impact.

• Promote meaningful volunteering opportunities for members to connect with local communities, support social impact projects, and drive positive change.

We know our customers come to the West End expecting something exceptional. New West End Company works to deliver on that promise by bringing the district to life with extraordinary events, seasonal campaigns, and destination marketing initiatives – creating a unified, world-class experience for our visitors.

Meave Wall, Executive Director of Retail, Selfridges


Key contacts

Dee Corsi

Chief Executive

[email protected]

020 7462 0680

Lucy Mitchell

Chief Operating Officer

[email protected]

020 7462 0680


Our pillars

Our four strategic pillars guide everything we do, ensuring the West End remains safe, vibrant, competitive and future-ready.

Operations

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Delivering enhanced safety, security and street management to create a clean, welcoming and resilient environment. Through strategic partnerships and community engagement…

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Innovation

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Providing cutting-edge insights, data analytics, and digital tools that empower businesses to make informed decisions and stay ahead global trends. Our focus on sustainability leadership and digital transformation…

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Advocacy

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Championing the West End’s voice on policy issues, from tax-free shopping, business rates reform and crime and safety, to sustainable development and public realm transformation…

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Experience

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Activating the district with world-class events, seasonal campaigns, and destination marketing that attract high-value visitors, engaging the workforce through the West End Clubhouse. By fostering connections…

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